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Privacy Policy
This policy explains what personal information SPERO INTERNATIONAL INC (“we”) collects through SuntekStore, how we use it, who we share it with, and the choices and rights you have. We sell only to customers in the United States.
What we collect
When you buy. Checkout is hosted by Stripe. From your order we receive your name, email address, phone number, shipping address, the items you bought and the amounts paid. Stripe processes your card or wallet details; we never see or store your full card number.
When you contact us. If you write to us through our contact form, we keep your name, email address, order number and message so we can reply. We don't record your IP address with the message.
When you browse. Like any website, our server receives your IP address and browser details with each request. We use them briefly to deliver pages and to protect the site from abuse. We don't store your IP address in our records (our server logs record the page, time and browser type, not your IP address); to count daily visitors we keep only a one-way code that changes every day and can't be traced back to you. We also record which kind of site sent you to us (for example, a search engine or an AI assistant) as aggregate counts. See our Cookie Notice.
We do not collect sensitive personal information such as Social Security numbers, precise geolocation or health information, and we don't create profiles about you.
How we use it
- To process, ship and deliver your order, let you look up its status and tracking, and contact you about it.
- To handle returns, refunds and customer support.
- To prevent fraud and keep the site secure.
- To understand, in aggregate, which channels bring visitors and orders.
- To meet tax, accounting and other legal obligations.
We don't send marketing emails.
Who we share it with
We share personal information only with service providers that help us run the store, and only what they need:
- Stripe — payment processing, sales tax calculation and fraud prevention.
- Our fulfillment partner in China — receives your name, shipping address, phone number and order items to pack and ship your order. This means your information is transferred to and processed in China.
- Shipping carriers — your name, address and phone number to deliver the package.
- Hosting and email providers — store our website data and carry our emails.
- Google Fonts — our pages load fonts from Google, so your browser sends your IP address to Google when it fetches them.
We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger or sale of our business.
We don't sell or share your information
We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising (targeted ads). We don't use advertising pixels or third-party tracking on our site. We have not sold or shared personal information in the past 12 months. Because we don't sell or share, there is nothing to opt out of; if your browser sends a Global Privacy Control signal, we treat it as an opt-out request anyway.
How long we keep it
We keep order records for as long as needed to fulfill the order, handle returns and warranty questions, and meet tax and accounting requirements — generally up to 7 years after the order. Contact-form messages are kept for up to 3 years. Aggregate visit counts contain no personal information.
Security
Our site uses HTTPS, card details are handled only by Stripe, and access to order records is restricted. No method of transmission or storage is completely secure, but we work to protect your information.
Your privacy rights
Depending on the state you live in (including California, Virginia, Colorado, Connecticut, Texas and others), you may have the right to:
- Know and access the personal information we hold about you, and get a copy in a portable format;
- Correct inaccurate information;
- Delete your information (we may keep what the law requires, such as tax records);
- Opt out of sale, sharing, targeted advertising or profiling — which we don't do;
- Not be discriminated against for using these rights.
We honor these requests for all US customers, whatever state you live in. To make a request, send us a message through our contact form with the email address you used at checkout and your order number, so we can verify it's you. You can use an authorized agent; we will ask for proof of their authorization and may ask you to confirm your identity directly. We respond within 45 days. If we decline your request, you can appeal by sending a new message that starts with “Appeal”; we will respond to appeals within 60 days.
California residents
In the past 12 months we collected these categories of personal information, from you and from Stripe when you place an order, for the purposes described above: identifiers (name, email, phone, postal address); customer records; commercial information (products purchased); and limited internet activity (see “When you browse”). We disclosed identifiers, customer records and commercial information to the service providers listed above for business purposes. We don't sell or share personal information, and we don't use or disclose sensitive personal information. California’s “Shine the Light” law: we do not share personal information with third parties for their direct marketing purposes.
Children
Our store is not directed to children under 13 (under 16 in California), and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Changes
If we change this policy, we will update the date at the top of this page. Significant changes will also be noted on this page.
Contact
SPERO INTERNATIONAL INC
8 The Green, Dover, DE 19901, USA (registered office)
Contact form — we reply within 1–2 business days.